Why most ‘CRM’ systems are not really what they claim to be!

On the surface CRM systems give the appearance of covering most things you might need when you are looking for technology to help you manage relationships with customers. But the reality is that they have been designed to only deliver the basics. Yes, they manage what they call ‘contacts’ but these are usually only matched[…]

Are you having an identity crisis?

Back in the ‘70s it was de rigour for cool people to be undergoing an identity crisis, and this involved trying to fathom out who the hell one was, why one had been put on the planet in the first place, and what other people would make of one’s extraordinary persona. This malaise could continue[…]

Marketing planning with true customer insight

How often do you find that marketing planning happens without having true customer insight in place? Few marketers attempt to plan without the support of some form of understanding of customer behaviour; nevertheless a very large proportion plan with partial, or more dangerously, unsound, insight support. This may be because the wrong questions have been asked[…]