Why most ‘CRM’ systems are not really what they claim to be!

On the surface CRM systems give the appearance of covering most things you might need when you are looking for technology to help you manage relationships with customers. But the reality is that they have been designed to only deliver the basics. Yes, they manage what they call ‘contacts’ but these are usually only matched[…]

Out now – The Marketers Customer Data Platform Resource Book

Berry Thompson have released a new book, The Marketers Customer Data Platform Resource Book This concise guide to customer data platforms has been written to help marketers who are thinking about investing in one better understand what capabilities it can deliver, and what financial benefits it can bring “Customer data platforms are widely recognised as important[…]