Introducing the Emoji Experience

‘If brands want to break away from the pack and become CX leaders, they must focus on emotion’ Cliff Condon, Chief Research and Product officer, Forrester

    • Are you looking for a customer feedback tool that gives you direct and reliable access to what your customers are feeling?
    • Are your customers bored of responding to Net Promoter Score, and Star rating requests?
    • Do you want a Voice of Customer (VoC) service that provides more accurate predictions of customer intentions and future behaviour?
    • Would you like to link your customer experience feedback to your CRM communications?

The Emoji Experience model presents a matrix of emojis to enable your customers to select the one that best describes their feelings, thus enabling both the strength and nature of their feelings to be understood.

To find out more, click here.

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