‘If brands want to break away from the pack and become CX leaders, they must focus on emotion’ Cliff Condon, Chief Research and Product officer, Forrester
- Are you looking for a customer feedback tool that gives you direct and reliable access to what your customers are feeling?
- Are your customers bored of responding to Net Promoter Score, and Star rating requests?
- Do you want a Voice of Customer (VoC) service that provides more accurate predictions of customer intentions and future behaviour?
- Would you like to link your customer experience feedback to your CRM communications?
The Emoji Experience model presents a matrix of emojis to enable your customers to select the one that best describes their feelings, thus enabling both the strength and nature of their feelings to be understood.
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